Shipping Policy
Order Processing Time
All orders are processed within 1 to 3 business days (Monday to Friday).
Orders placed on weekends or public holidays will be processed the next business day.
Shipping Rates & Delivery Times
- Shipping Cost: Free shipping on all orders.
- Estimated Delivery Time: 7 to 14 business days depending on your location and customs clearance.
Please note that delivery times are estimates and may vary during peak periods or due to factors beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please allow up to 48 hours for the tracking number to become active.
Shipping Destinations
Currently, we ship to the United States and selected international locations.
If you are unsure whether we deliver to your location, please contact us before placing an order.
Delayed or Lost Shipments
In rare cases, shipments may be delayed due to weather, customs clearance, or courier issues.
If your order is significantly delayed, please reach out to our support team at help@vobily.com, and we will assist you promptly.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery.
We will arrange a replacement or refund as quickly as possible.
Contact Us
For any questions regarding returns, exchanges, or refunds, you can contact us:
- 📧 Email: help@vobily.com
- 📍 Address: 689 Herndon Ave, Clovis, CA 93612, United States
- 📞 Phone: +1