Frequently Asked Question (FAQ)

1. How long does it take to process and ship my order?

We process all orders within 1 to 3 business days. Once shipped, delivery usually takes 7 to 14 business days, depending on your location and local customs.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders, with no minimum purchase required.

3. Can I track my order?

Absolutely! Once your order ships, you will receive a confirmation email with a tracking number to monitor your package’s journey.

4. What if I receive a damaged or wrong item?

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery. We will arrange a replacement or a refund promptly.

• 📧 Email: help@vobily.com
• 📞 Phone: +1

5. What is your return and refund policy?

You can return or exchange your product within 14 days of delivery if it is unused and in original condition.
Refunds are processed to your original payment method within 7 to 10 business days after we receive and approve your return.

Read full details on our Return Policy.

6. Do you ship internationally?

Currently, we primarily ship to the United States and select international locations.
For questions about international shipping, feel free to contact us.

7. How can I get in touch for any other queries?

For any questions, concerns, or assistance, you can reach out to our support team:

• 📧 Email: help@vobily.com
• 📞 Phone: +1
• 📍 Address: 689 Herndon Ave, Clovis, CA 93612, United States

We’re always happy to help!