Return and Refund Policy

You may request a return within 14 days of receiving your order if the item is unused, in original condition, and in original packaging.
Proof of purchase is required.

How to Initiate a Return

To start a return, please email us at help@vobily.com within the return window.
We will guide you through the process. Customers are responsible for return shipping unless the product is defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 24 hours of delivery. We will arrange for a replacement or full refund at no extra cost.

Refunds

Upon receiving and inspecting your return, refunds will be processed to your original payment method within 7 to 10 business days.

Non-Returnable Items

Final Sale items
Customized or personalized products

Exchanges

We accept exchanges within the 14-day return period, subject to stock availability.

Late or Missing Refunds

If you have not received your refund within 10 business days after approval:

Check your bank account.
Contact your credit card company or bank.
If you still need help, contact us directly.

Contact Us

For any questions regarding returns, exchanges, or refunds, you can contact us:

📧 Email: help@vobily.com
📍 Address: 689 Herndon Ave, Clovis, CA 93612, United States
📞 Phone: +1 719-314-2110

We are always here to help!